Refund policy
Last updated: October 3, 2026
30-Day Money-Back Guarantee
We want you to love your EaseMama Nursing Support. If you're not happy with it for any reason, you can request a return within 30 days of the delivery date for a full refund of the product price.
Eligibility
- Your request must be made within 30 days of the delivery date shown in your shipping confirmation.
- You're welcome to try the product. Returned items must be clean, undamaged and complete (pillow, cover and any accessories included with your edition).
- Please contact us first at babyfirststride.store@gmail.com to receive return instructions before sending anything back. Items returned without prior contact may not be accepted.
Free gifts included with the Deluxe Edition do not need to be returned and are never deducted from your refund.
How to start a return
Email us at babyfirststride.store@gmail.com with your order number and the reason for your return. We'll reply with the return address and instructions.
Return shipping
Return shipping costs are paid by the customer, except when the item arrived damaged, defective or incorrect (see below). We recommend using a trackable shipping service, as we can't issue a refund for a return we never receive.
Refunds
Once we receive and inspect your return, we'll email you to confirm your refund. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the refund to your account.
Standard shipping on U.S. orders is free, so no shipping charge is deducted from your refund.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, contact us at babyfirststride.store@gmail.com within 30 days of delivery with your order number and a photo of the item. We'll send a replacement or issue a full refund at no extra cost to you, and you won't need to pay any return shipping.
Exchanges
Want a different print or edition? Contact us at babyfirststride.store@gmail.com and we'll help you arrange an exchange, subject to availability.
Cancellations
You can cancel your order free of charge before it ships. Just email us with your order number as soon as possible.
Contact us
Questions about this policy? Email us at babyfirststride.store@gmail.com.